Cancellation & Refund Policy – Ouroya Nesta

At Ouroya Nesta, customer satisfaction is our highest priority. We aim to provide quality service and a seamless experience. Please review our cancellation and refund policy below to understand the terms and conditions under which cancellations and refunds are processed.

1. Cancellation Policy

  • Order Cancellation by Customer:

    • Customers can request cancellation of their order within 24 hours of placing the order or before dispatch, whichever is earlier.

    • For digital services or bookings, cancellations are allowed up to 48 hours before the scheduled service.

    • To initiate a cancellation, please contact our support team at Ouroyanesta@gmail.com with your order ID and reason for cancellation.

  • Cancellation by Ouroya Nesta:

    • We reserve the right to cancel any order due to unforeseen circumstances such as:

      • Product/service unavailability

      • Errors in pricing or product information

      • Payment issues or suspected fraudulent activity

    • In such cases, you will be notified promptly and a full refund will be issued.

2. Refund Policy

  • Eligibility for Refund:

    • Refunds are issued only for eligible cancellations or in cases where the product/service is defective, not delivered, or not as described.

    • For service-based purchases, refunds are not provided once the service is initiated or completed unless there is a proven fault or deficiency on our part.

  • Refund Process:

    • Approved refunds will be processed within 7–10 business days to the original method of payment.

    • You will receive an email confirmation once your refund has been processed.

  • Non-Refundable Situations:

    • Products/services purchased under discount, promotional offers, or limited-time deals.

    • Delays caused by incorrect information provided by the customer (e.g., wrong address, incorrect documents).

    • Service dissatisfaction not caused by a fault of Ouroya Nesta.

3. Changes to This Policy

Ouroya Nesta reserves the right to update or modify this policy at any time. Changes will be effective immediately upon posting on our website or platform.

Need Help?

For any questions or concerns regarding cancellations and refunds, please contact:

📧 Ouroyanesta@gmail.com
📞 +91-9810196832

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